This would have annoyed me far less if:
1) I had not spent two hours on the phone over the last two days with Travelocity, trying to get tickets reissued; and
2) I had not spent a lot of time last night and this morning (unsuccessfully) trying to get Verizon's live chat to start.
Mr. PF thinks I am being mean. I think I am finding humor in an otherwise extremely frustrating situation - no meanness intended (I worked as a telemarketer - I am never mean to people who do phone/internet sales).
Please wait for a Chat Representative to respond.
Thank you for contacting Verizon Wireless. My name is 'K', how may I assist you?
PF: I would like to find out about canceling my mobile broadband service. I set this up for my parents, and they have decided to purchase service through their phone company. Am I correct that the current billing cycle runs through March 12?
K: I will be happy to give you info on canceling a line.
K: To cancel here is your contacts to cancel and the fee to cancel before the contacts. $145.00/ (06/15/2012)
PF: (?) I'm not sure what you mean by "your contacts to cancel"?
K: I am sorry I mean contract*
PF: ... (what the heck?) (lightbulb clicks on)
PF: Oh, ok - so, the contract ends 6/15/12 and the penalty to cancel before then is $145.
K: That is correct.
PF: So I can arrange to cancel as of March 12?
PF: Or whatever date is the last day in this billing cycle? (second time asking that question - still no answer...)
K: You can cancel the line for no fee at the contract date.
PF: (assumes patient "voice") I understand. What I'd like to do, though, is pay the fee and cancel the line at the close of the current billing cycle, so that I do not have to pay the monthly fee after this month. (holy crap.)
K: I am sorry to here that you want to cancel a line. If you want to cancel a line you will need to call into Customer Care at 800-922-0204 option 0. You can also call from your handset by dialing *611 option 0.
K: Is this ok?
PF: (fucking NO, it is not ok. Why couldn't you have just said that at the beginning of this little exchange?!)
PF: OK, thank you for your help.
K: Do you have anything else to assist with?
PF: No, thanks. (I'm not getting much assistance, anyway.)
K: I am glad I was able to give you info on the contract date, you were amazing.
PF: (you have no idea.)
K: Thank you for chatting with us today. I look forward to chatting with you again.